Common Questions About Intellek LMS

Intellek LMS

You can manage this process yourself easily! It’s quick and simple. We also offer a bulk upload feature too.

We have hundreds of students and many businesses successfully using MACs with no issue. Although the LMS does not officially support MAC users.

Yes, non-SCORM materials will show a completion record (with the duration) in a user’s learning record. LMS administrators will also be able to run a report on this type of history.

Yes, no problem. We can provide a trial sandbox LMS free of charge for 7-14 days, following our free live demo.

Yes, we support SCORM 1.2 and AICC.

If you’d rather not add a new course, you can upload a new version without affecting the history of the existing course.

Learner history can be imported via a CSV import. We also have an API, for a one-off data importing. We find that clients generally prefer the CSV option.

All learners will receive a calendar invite upon enrolment to a course. The LMS will notify users of any updates and cancellations. Calendar invites are also sent to the Event Contacts (trainers) and these are all customizable.

The LMS is designed to be mobile responsive and will render to any screen size. In light of this, we’ve not had to develop a mobile app.

The standard is a 1.1Gb file, per course.

We support ADFS 4.0, OKTA and Azure AD. There is no additional charge for SSO.

A cloud-based Learning Management System (LMS) lets you store all of your training content and resources in one place. This reduces any risk of losing important data, making organizing and reporting on L&D a very easy task. Each member of the eLearning management admin team, other users or learners can then access information, courses and anything else through the cloud storage system.

Yes. Our LMS has an API with a selection of different web methods.

Common Questions About Intellek Create & Deliver

Intellek Create & Deliver

Yes, there are three levels of reporting. You can see an overall Pass/Fail (with a score). Alongside the exact steps the learner took to complete the assessment, whether they used your preferred method or an alternative. You also have the option to show the learner their detailed results. Along with learning resources that are mapped to the workflow, to ensure targeted training is available on completion.

Yes, you do!

We’d love you to… but no, it’s not a requirement!

We are proud to say no… you don’t! Unlike other solutions, neither Intellek Create or Deliver rely on any web extensions or Add-Ins and there is no coding required on your end.

Absolutely! We can provide hands-on training to get you acclimated. These sessions are delivered via Microsoft Teams, with one of our product experts.

Yes, the system includes reporting features. As well as reporting back to the LMS.

You can publish as standalone HTML files, AICC or directly to the Intellek LMS.

Both Intellek Create and Deliver are compatible with any application installed on a Windows device. Intellek Create is also compatible with websites and (browser-based) web apps.

Common Questions About Pricing, Support & Onboarding

Pricing, Support & Onboarding

No! All features and functionalities are included in the costs provided. We don’t charge any extra for support, access to the API or for Single Sign On (SSO).

We have a UK and US based support team, who are available from 9am GMT until 5pm EST.

We provide unlimited support and there is no additional cost for this.

Yes, there is a help feature in all of our products, directing you to our online manual, step-by-step guides and our ‘How To’ video library.

Whether you’re submitting an issue, requesting a new feature or if you’d just like to brainstorm a scenario, the team is available. You can call, email or use the new Support Portal where you can also monitor your tickets.

Once we welcome you to the Client Family, you’ll have a ‘Getting Started’ call with our Client Success Manager and your dedicated Account Manager. During the 30-minute call we’ll discuss roles, responsibilities, timelines etc… You’ll also be provided with an implementation plan and product training will be scheduled. During the training, you’ll have access to a test instance whilst Intellek’s technical team are setting up your live site.

The team will fully support you during this process and ensure you have a successful implementation.

We can provide hands-on training; these sessions are delivered via Microsoft Teams with one of our product experts.

Our fantastic support team will always be available to answer any questions you have. You’ll also meet with your Account Manager throughout the year. The majority of our Client Family opt for quarterly check-ins, but this is based on your preferences. We also host quarterly roundtables and monthly webinars, where we provide product updates and our Client Family can share ideas and support one another.