Successful software adoption depends not just on powerful features, but on how effectively users can harness them. This case study explores how Litera, a global leader in legal technology and law software, partnered with Intellek to revolutionize their approach to software user training.
In just twelve months, this strategic collaboration has yielded remarkable results: a 500% increase in training uptake, engagement from 100 daily users, and over 8,000 course completions.
Through rapid implementation and a comprehensive learning approach featuring 35+ learning plans, certifications, and live training programs, Litera has transformed their learning ecosystem for clients, setting new standards for professional development in the legal tech sector.
IN THIS ARTICLE...
Legal Tech Giant at a Glance
Litera stands at the forefront of legal software, with over 25 years of excellence in developing integrated tools for legal workflow management, secure collaboration, and knowledge organization. Their legal technology solutions empower more than 2.3 million legal professionals in law firms worldwide.
Bridging the Knowledge Gap in Law Software
As a rapidly evolving legal technology provider, Litera faced the challenge of ensuring their global client base of users could effectively use the comprehensive software product ecosystem.
They needed a robust solution that would:
- Provide accessible education and support materials for their extensive software range.
- Deliver first-class onboarding experiences for new users.
- Keep existing clients updated on rapid technology changes and product updates.
- Offer flexible learning options for both administrators and end-users.
A Partnership Built on Legal DNA
In their search for the right learning management system, Litera recognized the importance of partnering with a vendor who truly understood the legal technology sector. As a legal-specific learning technology provider, Intellek demonstrated deep knowledge of the unique needs and challenges faced by legal professionals. This alignment led to a dual partnership, with Intellek now powering both Litera’s client education platform and their internal training programs.
“Litera’s success with our LMS platform exemplifies what happens when specialized technology meets deep industry understanding. Their remarkable growth in user engagement shows not just the power of the platform, but the importance of having a learning solution that understands the unique rhythms and requirements of legal technology.
The speed at which Litera has achieved these results reflects both their commitment to client success and the natural fit between our organizations’ visions for legal sector education.”
Daryl Fitzpatrick – Head of Business Development & Innovation @ Intellek
Transforming User Training into Action
Litera implemented Intellek LMS with remarkable speed, from signing contracts to go-live in three months. Now, after 12 months of successful deployment, the platform continues to deliver value through:
- Comprehensive Resource Library: Housing essential software user resources like PDFs and educational videos for support and training.
- Certification Programs: Using the Learning Path functionality to create structured professional development opportunities for their clients.
- Live Training Calendar: Facilitating scheduled training sessions for new user onboarding and refresher courses for existing customers.
- Multi-level Training Support: Providing specialized training for both software administrators and end-users.
Numbers That Tell the Success Story
The true measure of any learning platform for software user training lies in its adoption and impact. After just twelve months since implementation, the partnership between Litera and Intellek has generated impressive metrics that show the platform’s effectiveness in delivering accessible, engaging, and comprehensive learning experiences.
Explosive Growth of Client Training
- 500% increase in system usage in the first year (now serving 2,500+ users).
- Consistent daily engagement with up to 100 active users per day.
Learning Excellence Unleashed
- Over 35 different learning plans, including certification and product-specific training.
- Nearly 8,000 unique course completions in the last 12 months.
Software User Training That Delivers
- 731 hours of Instructor-led training offered over 12 months.
- Total of 8,726 hours of online learning delivered through the platform to date.
Voice of Success in Software Customer Training
“Our clients rely on Litera’s solutions to drive their legal practices forward, making effective training and support absolutely critical. Partnering with Intellek has revolutionized how we approach the challenge of software user training. Intellek LMS has transformed how we deliver education and support to our 2.3 million users worldwide.
The rapid adoption of the platform – increasing to over 2,500 users in just twelve months – speaks to both its effectiveness and our clients’ appetite for quality learning resources. The speed of implementation was remarkable, but what’s truly impressive is the sustained engagement we’re seeing. With over 8,000 course completions in the past year, we’re not just training users, we’re building expertise.
What particularly stands out is the platform’s versatility: from self-paced learning to live training sessions, and certification programs to just-in-time support materials. This comprehensive approach ensures our clients can access the right type of training at the right time, ultimately helping them maximize their investment in Litera’s solutions.”
Mike Plumb – Director of Customer Enablement @ Litera
Innovation Meets Impact: A Blueprint for Success
The partnership between Litera and Intellek demonstrates the transformative power of specialized learning technology in the legal sector. The implementation of multiple learning modalities – from self-paced resources to certification programs – has created a comprehensive educational ecosystem for training Litera’s software users and administrators.
In just twelve months, this collaboration has redefined professional education in legal technology through measurable achievements: expanding to 2,500+ active users, delivering 8,726 hours of learning content, and providing 731 hours of instructor-led training.
The success of this partnership extends beyond numbers. By combining Intellek’s legal-specific learning expertise with Litera’s commitment to client success, the solution has streamlined onboarding processes, enhanced product adoption, and created a scalable platform for continuous learning. The rapid implementation and sustained software user training engagement levels prove how the right learning management system, tailored to the legal sector’s unique needs, can transform professional education and drive organizational success.
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About Litera – Litera has been at the forefront of legal technology innovation for over 25 years, crafting legal software to amplify impact and maximize efficiency. Developed by the best legal minds in the industry, Litera’s comprehensive suite of integrated legal tools is both powerful and user-friendly and simplifies the way modern law firms manage core legal workflows, secure collaboration, and organize firm knowledge and experience. Every day, Litera helps more than 2.3 million legal professionals focus on their craft. Litera: Less busy work, more of your life’s work.
Intellek (formerly TutorPro) is a founding member of the learning technology industry. With a presence in the USA, UK, Canada, and the EU – for over 30 years we have pioneered the development of cutting-edge eLearning software and online training solutions, with a large and diverse portfolio of international clientele.
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